As described in 3.1, anyone with an internet connection and an internet-enabled device can log in to Prewave and submit a complaint via their company's profile.
As already described in 1.3, Prewave provides all customers with the so-called Grievance Report functionality to ensure compliance with the requirement described in §8. With this functionality, Prewave provides an anonymised communication channel between the complaint source and the company. After successfully creating a profile on the Prewave platform, every user has the opportunity to register on the platform free of charge and to file an anonymous complaint in the company profiles. In the event that a complaint is received against your company via the Prewave platform, it is forwarded via the feed to the dedicated "Grievance Manager" (admin role to guarantee clearly assigned and responsible processing of complaints in the system).
The processing of complaints is the responsibility of the customer. Prewave merely provides the communication channel and relevant functionalities to simplify the process.